Terrible quality, awful customer service
Was very excited to receive the product after doing a bunch of research on options. When the launcher arrived, there was a loud rattling noise inside every time you would move it, like a loose piece. Messaged support and after a few days was dismissively told that “this is normal for all firearms and air soft guns”. I beg to differ - a rattling, loose piece inside a conceal carry weapon is certainly not the norm. Looked it up, many others are experiencing the same problem. After that first response, support ghosted me entirely, and ignored requests for replacement or refund. Ended up finding the return options on the website myself and will be shipping it back this weekend. Overall, the build quality is just really bad - cheap plastic, loose parts. Reminds me of my daughter’s $7 nerf gun. No way I’m trusting this to protect anyone in an emergency. Advice to management: rethink your manufacturing and switch support teams. Interestingly, I’ve shared this review on their product web page, and of course it didn’t appear. Very, very disappointing. Requested a full refund. Will dispute via credit card if not provided.