We messed up. They fixed it and then some
I ordered one of the magna loop bands just before Christmas. It came in a timely manner considering the weather conditions at the time. Shortly after we ordered my wife a band but we messed up on our end and ordered the wrong style. I emailed and spoke with Kaye and the team. They worked quickly to get us the right band at no charge, and was even gracious enough to let us keep the band that we ordered incorrectly at no charge as well, which I was able to give to a good friend of mine I work with. Not only are the bands a great product which I would recommend to anyone, their customer service team is kind, responsive and easy to work with. Great product and a great company.