Beware the delivery companies Peloton…
Beware the delivery companies Peloton uses! I've had similar experiences as others have mentioned here. The first time the delivery company came they didn't have all the parts for the bike. They originally told me they would be back the following day. That then turned into a week. Then they "lost" my delivery on the day it was supposed to come, even though they left me a voicemail message saying they were on their way! Meanwhile weeks keep going by and I have a half assembled bike in my living room. Peloton themselves won't do anything and just blame the entire thing on the delivery company. Way to pick your vendors guys! At this point I'm about ready to just call my credit card company and tell them the charge was fraudulent since I still don't have a working bike! Update 2/12/25: I've had multiple interactions with Peloton since this review. I finally thought we'd worked something out. They agreed to send a replacement part for no charge. However, they then sent the wrong part. Now it's looking like it might be another 2-3 weeks, meanwhile my bike continues to sit unusable in my living room. They did offer me a partial refund and they are not billing me for the service until this is resolved. It's still been a crazy experience though.