I have been using Bonsai for a year and…
I have been using Bonsai for a year and recently encountered an issue with their customer service team. I had an outstanding invoice involved in legal battles throughout the year, which was recently resolved. After the client made the payment, Bonsai emailed me requesting additional information to verify our business relationship, essentially holding my funds until I provided it. I responded immediately with the information and asked why they had suddenly taken this position. Their customer service team was slow to communicate, offered no phone support, and provided impersonal responses. I will be leaving the service and cannot recommend it to others.