Don’t choose Banfield for your pet
This review is specifically for banfield at 14405 NE Fourth Plain Blvd, Vancouver, WA 98682. I had a horrible experience that was escalated yet never resolved. I brought my dog to this location for an annual visit. Long story short, the tech didn’t properly advise me of all the vaccinations my dog needed. After the visit, about a month later, I realized I needed this vaccination and then realized while at the hospital, the tech and vet didn’t offer it, despite having full access to my vets records. So I paid for an appointment, trusted the experts with my pet, and they failed at their jobs. Here comes the interesting part: when I called them that month later and brought this to their attention, they REFUSED to take accountability and it became an arguing match. They wanted to charge me for a whole new visit, and then I could get the vaccine. That of course didn’t sit well with me. I spoke with some manager located at this location who sounded like a complete moron who didn’t want to resolve anything. She certainly needs to be fired. They refused to help me. So instead of admitting their fault and keeping my business, they argued with me, blamed me, and lost my business.