Horrible
The company does a lot of bait and switch. I enjoyed it the first 3 years that I used it. The next renewal the price stayed the same, but the term was shorter. When I decided I needed another device is when things changed. The new subscription came with the capability to handle two devices which was what I thought I had from my second subscription. I did not the company canceled my subscription (it did not expire until 10/2025) and put me on a monthly subscription for $40 a month. During this time I could never get the second device to work. A replacement was sent after a week of trying. Mind you there was zero protection for my pet’s temperature wise during this time. My part of the USA was in a winter snow storm. Got the second device once plugged in it takes 24-48 hours for the cellular part to synchronize and an additional 24-48 to start reporting the temperature. So yes that is another week without protection. Once things finally started to work I asked about my plan which was when I was informed that I was on the monthly. I asked what was the difference of the credit that I had from my unused subscription and the new plan. I was informed that I would have to pay $400 for each of my devices PER YEAR! Which is nothing like what the advertised plan was. I canceled my plan and returned my device. I am still waiting on my refund. I did however find a different company that offered me 2 devices with two years of service for less than one year with waggle. Same features and all. I do not recommend them(waggle) if you want immediate customer service, (you have to leave a message and wait for the return call 24-48 hours later) immediately being able to monitor temperature from plug in, are a breeder and need to track temperatures in several locations or if you have multiple vehicles to monitor. No I won’t be recommending Waggle.