Bad Experience. PLEASE SEE UPDATE
After reading several good reviews, I felt confident ordering from Baggining. I ordered a bag on 4/5 and heard nothing from them; not even tracking info. On 4/17 when, according to their website, my order was still “processing” I contacted them to get an order status. To be fair, they did respond quickly saying “they didn’t have all the materials to make my bag” and offered 3 options; (1) a refund (2) choosing another bag or (3) waiting until they had the materials. My problems with this are (1) It’s not stated anywhere and I highly doubt these bags are handmade as implied in their response. (2) THEY should have contacted ME if they were unable to fulfill my order. I used PayPal thankfully, and had already opened a case. I chose a refund and sent documentation to PayPal showing they had agreed to a refund so we’ll see if they follow through in a timely manner. Personally, I’ll never order from them again and wouldn’t recommend them. Since the majority of reviews are good, I’d recommend using caution if you do decide to take a chance. 🔴🔴Updated to review🔴🔴 I run into some problems with PayPal in obtaining my refund. This was entirely the fault of PayPal and I will be filing a report with WA Office of the Attorney General. PayPal was of no help. It was actually Baggining that contacted me and alerted me to the fact that I had put down the wrong refund amount. I turned to Baggining via email for help in obtaining the correct refund. Communication was quick, they understood my problem and made sure I had the correct amount refunded within a few days. Based on this experience and the fact that the majority of reviews are good, I would recommend Baggining and plan to reorder in the near future.