$50 COMPENSATION!! WOOHOO!!!
Wanted to compensate me $50 for Samsonite bag because i don’t have a receipt and it’s their policy. No receipt, $50. Appealed and rejected. No case to case basis. No two ways about it. Reported about damaged luggage immediately at airport luggage conveyor belt. Probably thinks i’m trying to scam them. Feels like i got scammed. Ridiculously disappointing. So much for buying insurance for peace of mind. Stay far away from buying anything from FWD everyone. Best to go DirectAsia or other insurance companies.