Raise/GCX is great… until it isn’t.
I’ve used Raise/GCX for a few years, and my experience was great until a few weeks ago. I had purchased a $50 gift card that was never sent, so I reached out to customer service. No response. I reached out again. No reply. I reached out again. Still nothing. Finally, after 9 separate AI chat messages without a human response, I contacted my bank and had the charge removed. This finally got Raise/GCX’s attention. Two weeks later, I received an email attempting the rectify the situation. I told the representative that I had already gotten the charge removed and no longer needed the gift card, so I didn’t need any further assistance. The representative did not listen and decided to add the gift card to my account. This only created more problems. I tried to log into my account to purchase a different gift card, but I couldn’t because my account was frozen. I emailed the customer service representative, who told me that I needed to cancel the dispute with my bank if I wanted to use my account again. Ridiculous. I didn’t need the gift card anymore; I needed it 3 weeks prior. And now, because I disputed the charge with my bank after weeks of no response, I’m being punished. Apparently, the “delivers instantly” part of the gift card doesn’t actually hold water when put to the test. This broke my heart. I have honestly spent thousands (yes, thousands) of dollars on Raise/GCX in the last year alone. I use it every day. So, my wife created another account so that I could keep using GCX, which only created more problems. GCX realized that I was trying circumvent the block on my account and immediately froze my second account… after I had purchased a $50 gift card. The customer service representative told me that I could still use the gift cards that I had already purchased, but this is a flat out lie. I cannot log into the website or the app, so I cannot use the gift cards I have purchased. I’m not sure how to rectify the situation at this point, but it looks like I have not only been taken for $50 but also blocked from a website I use every day and have promoted by telling friends and family about it. My best hope at this point is for my friends, my family, and anyone reading this to delete their accounts and not get taken, too.