Great experience!
We had shipped 3 sequential graded Pokémon cards from the UK to Germany via ParcelHero using Fedex. Unfortunately, despite packing the items safely, two of the graded cards were damaged in transit. This meant that the sequential set was ruined, and we had to refund our customer. Marie from Secursus was great. We provided all the required evidence, and explained why this damage affected the entire set and therefore the whole sale. I believe a key element was that the carrier and shipping broker accepted that damage had been done in transit. This experience emphasised the importance of making sure the package is securely packed, then taking all the necessary photos! Overall, a really good experience and will definitely be using Secursus again.