Be warning of Agoda system limitation, holding payment then confirming unable to authorise payment, it's ridiculous!!
Ridiculous system limitation that's how Agoda operates, holding payment for a booking then confirming that they have limitation on their system and now need to manually process payment, like a joke!! Please fix your system and train your staff to understand the issue and response email in a proper way rather than keep making excuse of system limitation. If you want customer to call you back then better to give direct phone numbers, make a request rather than an order manner from your email. I've been a long time customer and had spent a lot of money on accommodation/flights via your website so please at least respect me like one of your value customers.