I'm genuinely disappointed with Bonsai
I'm genuinely disappointed with Bonsai. Once again, I’m trying to download my previous invoices from the 2024 tax year and the process is painfully slow and broken. I have raised this issue with them many times and it still remains unsolved. After going through three or more steps (Each time a new window opening) that should allow me to access my invoices, every window just sits endlessly on “loading” for over 10 minutes each time and some never populate. This is a basic task required for tax returns, and it’s unacceptable that a platform at this price point makes it so difficult. For software that markets itself as professional and seamless, the user experience feels clunky and outdated. Other, far more affordable tools handle this effortlessly. I honestly don’t understand how Bonsai still has such a large client base given how unreliable this feature is. If you rely on easy access to your financial documents, think twice before choosing Bonsai.