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Terri Holbrook

美国

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Orthoture

Damaged, missing, wrong size - no customer service

I ordered 2 pairs of shoes directly from Orthoture. It took a month for delivery, then the package arrived damaged, with one shoe missing. Of the 3 shoes that did arrive, they were the wrong size. I have tried numerous times to contact the company by email. (there is no phone number) and they will not respond. I have suggested, exchange, credit, refund, but they are ghosting me! I am angry, but feel helpless.

2025-02-03