Do not order from this company!
Boots ordered: men’s warm winter extra thick snow boots 49263234S Ordered correct size, but didn’t fit. It happens. Only a problem if I can’t find a way to return them for a refund. That was the first issue. The REAL problem is in their product introduction section: “Material: high quality leather.” NO, THESE BOOTS ARE NOT LEATHER. And there is no product tag to be found. Any shoe I’ve ever bought shows what the boots/shoes are made of, usually something like “Leather upper. Manmade sole.” Nothing. They KNOW this isn’t leather. It’s obvious. I first asked for information on how to send the boots back on January 24. No response. 2nd request for how to make a return on January 26. Third time Jan. 29. On February 3, they answered my SECOND email with: “Did you measure yourself according the size chart before you order? And we sincerely believe nothing can be a problem with communication. Thank you for your understanding in advance.” Seriously? The boots don’t fit, they’re not made of the material the company said they’re made of, and regardless of that, I need to return the boots. No other reason should be necessary. I am contacting my credit card company to see what they can do from their end. Feb. 5 2025 - here's their latest email: "So sorry for the inconvenience caused to you. Could you please kindly provide some pictures of the item you received for us to confirm? We’d like to do our best to figure it out asap once it is confirmed." *************** Another non-answer to a simple request. I sent them a link to their own website for those not-made-of-leather boots.