Costs extra to exchange for a different size?!
Baltic Born has awful return policies as they only offer store credit - this is widely known. However, I didn't realize they'd also prevent an "even exchange," which can cause you to pay EXTRA (on top of shipping costs) to exchange the same item for a larger size. I was a Baltic Born fanatic, but I will no longer shop with them after how I was treated. I purchased a dress for a wedding during a 30% off sitewide sale in December. In January, I wanted to exchange it for a larger size. I went to submit an exchange and found that they only offer returns (for store credit only, as we all know). The 30% sale was long gone, so just doing a "return" wouldn't work. I'd end up paying $36 more for the exact same dress because it's no longer 30% off. I was willing to pay for the return shipping, but I'm not paying another $36 on top of that. Surely there must be a way around this, so I emailed customer support and explained my situation. I expected to be offered a 30% off coupon code. Nope, I was told the best they could do is their standard 15% off coupon, which is pretty much always available. I explained that 15% off isn't a solution for me, because I'd still end up paying almost $20 more for the same dress. I was essentially told "That's too bad. The sale is over so there's nothing we can do." and given a link to their return policy page. I've never found an online retailer that doesn't offer an "exchange" during the online return process. Baltic Born already profits enough off of not offering refunds to the original payment method, but I didn't realize they also try to profit by not offering an even exchange. Awful! I'll take my money elsewhere.