1 out of 4 journeys went without issues.
Booked two return trips. The outbound of trip one was cancelled, we were when 2 trains in. We were hours waiting for another one. No refund. The return of trip 1 was cancelled halfway through the 1st train and we were told to get off and they didn't know if there would be any more trains coming. We had to pay for a train to our trip 2 destination arriving a day early. No refund or free ride to our new destination. Having not been able to get to our original destination we couldn't take the outgoing train for trip 2. We did get some refund for that leg. The return leg from trip 2 was fine. So much for their refund policy if 15 minutes late. Of the four journeys the return of trip 2 was the only one without incident. Meanwhile we are out of pocket for a hotel room for a night and the train tickets we bought to redirect to our second trip destination. The app was ok, but expect to be left trackside nowhere near your destination and you won't be disappointed.