Fraud
This is complete and total false advertisement. These shoes are not comfortable at all and actually have a hard plastic sole and no arch support. They should not even be able to sell these shoes it's a total scam and yes the shoe size is incorrect and to big but what's even worse is the customer service. They are unwilling to do anything for you as far as an exchange or refund however they will offer you 20% to keep them and give them to someone else. Lol,what a deceiving joke and awful experience. Should be against the law to sell these in America. Don't buy them !!!