Can't talk to a person but they fixed the issue
I have this giftcard I tried to access its details and couldn't. I try to logIn and it says there is no account associated to it. I tries their chat box, put the correct number of the order it says its invalid. I have now lost about 15min trying to find an email or a number to call and explain my issue but nothing. How come a company sell millions of dollars in giftcards but won't make itself available to talk to its customers if they need help using them. that's very disappointing! And so far I am $500 short cause my problem was still not solved Update: they contacted me and restored my account so as I could acess the giftcard details so solved my issue but man, why make me go through the whole pain of trying to find a number or speak with a person and be frustrated at rhe end after not succeeding? My 2 cents for GCX is: next time you need to cancel an user profile do it so only for new purchases. Do not block their acess to giftcards they already bought. This will for sure save you a lot of new emails in your inbox and dissatisfied customers. But at the end, they did solve my issue and I am grateful for that.