This was AI experiments and never again
This was AI and I specifically said that did not want to speak with AI. It was misleading, I didn’t know it was prepaid and that my card was going to be charged before I stayed at the hotel. Charged a recovery fee for what, and never was told. Got to the hotel their rate was much cheaper and reasonable. The hotel was the one said that it was not them that I spoke to, it’s AI. The hotel tried to reconcile the situation, but never could get a live human supervisor or manager to speak to, to access the Situation. The worst reservation I ever made, never again with this over charging AI Robot!!