Currently undergoing hostage negotiations…
Currently undergoing hostage negotiations with Z Gallerie over the second half of our order after some back and forth on delivery of a coffee table we ordered, we have confirmed proof of life with the shipping company. However, apparently, they state that they attempted delivery and we were not home. We have confirmed that they attempted delivery outside the delivery window provided to us, got the day correct but showed up earlier than expected. We are now at the point in the negotiations that they either want another $85 to deliver or a 25% restocking fee for a refund. We try not to negotiate with retail terrorists but the Z Gallerie negotiators assure us that they are working on a solution. We did manage to safely secure the console we ordered; however, it had been tortured during its time with Z Gallerie and the shipper and was damaged. That negotiation effort resulted in a partial refund and I was able to repair the injuries myself instead of paying to have it shipped back. We have found the customer service to be the only redeeming quality, thus the two stars instead of one. Unfortunately, Z Gallerie has not quiet figured out how to ensure a safe journey of products as they exchange hands and their policies make first time purchases, the only purchases new customers make.