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Thomas SV Carmina

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Potensic

After a few initial flights, total loss

After a few initial flights, I lost my Atom SE in the Atlantic. A cause not yet precisely defined by the support team was that the RTH point was approached incorrectly by 18 Nm. This was clearly stated in the flight log. This was followed by intensive correspondence with the support team in Germany. I was sent a complete new standard set at no cost, even with a new MicroSD 256 GB card. I consider Potensic's support to be the best in class. That's how it should be, and I was extremely pleased. Congratulations on this customer service and all the best for the future. Thomas Rettenmund

2025-02-05有帮助 1