Good customer service!
When the company reached out to me to see if I liked the bracelet ordered, I told them I had not received it yet. They offered to send another, but since it would not arrive in time for Christmas, I requested a refund. They were very quick in refunding my purchase price. When the bracelet arrived after that, I questioned them on how to send it back to them. They graciously told me that I could keep it. They have been very nice to deal with - always responding in a timely manner.