Previous receptionist who left due to extremely high stress and horrible support by fellow employees
The membership plan does help as long as your animal is alive. At the moment they’re dead. You still are billed for services that you can’t use because your animal is dead. There’s a class action lawsuit about it. The hospital in Duncanville would Schedule 36 patients for drop off and expect for all of them to be done by 1 PM leaving the receptionist to work an 11 hour shift without a lunch (because the technician doesn’t want to cover them) and having nonstop people working by themselves. Appointments that are made online for same-day or next day appointments often are double booked at the same time that somebody actually has an appointment which is why you’ll see that your appointment is not actually there. Your pet will be in a cage all day long and will have urine all over its feet and a lot of technicians. Don’t care to give it water because they know it will pee all over itself. The veterinarians would have their cars broken into so many times that they would have to stop working at this location so therefore they did not have an actual vet assigned to them permanently.