Customer service is the BEST!!!
I cannot say enough about their customer service. Always respectful and on point. I purchased an S-Shape Pro, one of the handles had a problem, and I contacted them via What’s App(that’s the best way to communicate with them). They had another handle out to me in less than a week. On another occasion, a friend had given me a used Hydrafacial machine. She had lost the LED mask. I was able to purchase a replacement very easily. They are in top of their customer service at all times. Just remember that they are on a different time schedule than the USA.