Avoid CheapTickets – Delayed Ticket Change & Refused Refund!
I had a terrible experience with CheapTickets and want to warn others. I paid for a ticket change on January 12, 2025, at 1:22 AM (SG time), expecting my updated e-ticket to be processed quickly. However, CheapTickets only issued the revised ticket on January 13, 2025, at 8:00 PM—too late for me to use it. When I arrived at the airport, the airline staff confirmed that CheapTickets had not updated my ticket. Because of this, I had no choice but to board my original flight, and all my connecting tickets were reissued when I was at Las Vegas airport. Since I never used the new ticket they issued, I immediately contacted CheapTickets at 10:47 AM on January 12, 2025, explaining the situation and requesting a refund. Despite this clear mistake being on their end, CheapTickets refused to refund me, even though I provided all the proof: ✅ Payment confirmation ✅ Delayed ticket issuance (almost 2 days late!) ✅ Original ticket used instead of the new one ✅ Proof that the airline staff confirmed no update was made to my booking Their customer service was completely unhelpful, repeating the same excuse that they "can't process refunds," even though this was their fault. I wasted my money due to their slow processing and lack of responsibility. ⚠️ If you need to change your ticket, DO NOT trust CheapTickets! Their system is unreliable, and they do not take responsibility for their own mistakes. I will never use them again.