UkWhatgeek… The absolute worst! AVOID!
At the time of composing this review, the 1 star negative reviews are at 36% - That should tell you how this review is going to go. I ordered a Ambernic Rg353ps from this company, and what a disaster it was. They said it would ship between 5-15 working days. I eagerly awaited the passing of days, excited to get an update of its impending arrival… nothing! I checked my order with their shipping, only to get the answer “Can’t Find Order”. I sent an email by replying to the original order confirmation email… nothing, no reply. I sent another email, this time to their customer support, now requesting a refund… nothing, no reply. Then I tried the message box on their website, seems it’s an automated bot, even that ignored me… nothing, no reply. I realised at this point, they had no intention of following through with the contract between us, and I wouldn’t get my handheld console anytime in my lifetime, so I decided to contact my credit card company. I tasked them with claiming back my money and they got onto that immediately (now that’s customer service). Surprisingly, a few hours later UkWhatgeek, send me an email, enquiring about my order, not offering me a refund themselves, but rather, and only now asking “have you received it”, “have you not received it”, or “have you cancelled it? (so much for tracking, they didn’t even know whether it had left or not!) The email wasn’t even sent by a member of customer service support (apparently I didn’t even warrant that basic courtesy), instead it was sent by someone with the pseudonym “Sitejabber” on behalf of UkWhatgeek. I decided to take the UkWhatgeek course of action, so I ignored their email. After another 3 weeks, I contacted my credit card company again, and they said they would refund the cost back to me (which was returned to me within 2 days). Once again my credit card company’s action triggered something, because low and behold, a few hours later UkWhatgeek send me an email (it seems my credit card company has more of an influence with them, than I do 🤔, strange that), an email quoting the incorrect order number, and for the generic attention of “Dear Customer”, spectacular service! 😂 I’d say their customer service is quite possibly, the most atrocious I’ve ever experienced, but that would mean I’d seen evidence of said service, of which, sadly, I have not. It looks like this isn’t a UK company at all. My recommendation is stay clear, this is a terrible company with no real customer support, that will likely ignore you completely (unless you are a credit card company of course). I look forward to the robotic apology that is usually posted under a negative review by UkWhatgeek, they’re always good for a laugh.