Several weeks ago I needed a dress for…
Several weeks ago I needed a dress for an upcoming wedding and had decided to order from you. I thought I ordered three different sample swatches, but I received three of the same swatch. I notified your company and said I ordered 3 different and received 3 of the same. Your CSR forwarded what looked like my order form showing I had ordered 3 of the same. That response was not helpful at all. What would have helped would have been for the CSR to confirm which swatches I originally wanted (and thought I had ordered) and worked out a way to get those to me quickly. Your business missed a sale.