TERRIBLE CUSTOMER SERVICE!!!
Booked a bus ticket from KL to Singapore. Bus and gate details were not shown in the booking summary and app. No visible counter at the terminal! No live agent! No number to call! WhatsApp contact said 9am to 10pm Monday to sunday customer service. Messaged them at 4pm an hour before my boarding to find out about my bus details, but only got bot. Waited for an hour till I missed my bus timing. Still no response. Customer service only emailed me after 7 hours only because I asked for refund, saying I needed to pay extra if I want my bus details to appear on the app after check-in. And now they won't refund my bus ticket that I wasn't able to use because their non-existent customer service did not provide the info that I need when I asked for it. It was holiday season; buses are fully booked. Luckily, I managed to find a bus from a different booking platform on the same day, leaving 5 hours later.