I would give it 0 star if I could
I would give it 0 star if I could. Waited for a bus for one hour after spending half an hour looking for the pick up location. Doesn’t even have information or a ticket counter at pick up point in Penang. Contacted customer service and no response after being told I would be connected to an agent. Was forced to buy another set of tickets at extortionate price and having to wait another two hours. Definitely would not be using this company again. Highly disappointed and untrustworthy. Please do not use and just get the tickets directly at the station to save time and money!!!