Awful.
Feb. 09/25 was the original date my package was updated to "Out for Delivery". This was a Sunday and I was home all day. However, I was disappointed to see that evening the status updated to a failed delivery attempt due to "consignee closed". This is a FALSE ENTRY. Yes, the apartment building's front door is secured, but with an intercom system that clearly shows to simply enter the apartment number to reach the tenant. This was NOT DONE. There would be record of a call on my associated landline. I received no communication whatsoever and that is unacceptable. The next morning I phoned the Straightship contact number. An associate confirmed my address, phone number and buzzer code and assured me my package would be out for delivery again within 24 - 48 hours. Later in the day the package's status did update to "Out for Delivery" once again. Again, there was no attempt to call/text my phone number or use of the buildings intercom system. (At one point I even made the effort to check that the intercom was working appropriately, which it was.) However, again a FALSE ENTRY was made that "consignee closed" was the issue. This is atrocious, unreliable, and neglectful service which should be addressed with related employees. I will phone the contact number once again, but I warn you to expect a blatant disregard for your patronage with this company.