I purchased Samsung earbuds 4
I purchased Samsung earbuds 4. The package was allegedly delivered by FedEx on June 8, 2026; however, I never received the item. Today is July 17, 2026, and it has been over 39 days since the alleged delivery date. I still do not have the product and I have not received a refund. I have made repeated attempts to resolve this directly with Samsung through phone calls, chat, and email. Despite my efforts, Samsung has failed to provide a resolution. I have received conflicting information from different representatives. I was initially told a refund would be requested, then told the issue would be investigated and escalated, and later instructed to repurchase the item with the promise that I would be reimbursed. I was then told I needed to file a police report. I contacted FedEx and was informed that Samsung, as the shipper, is responsible for filing a claim and initiating the carrier investigation. I also contacted the USPS location where my PO Box is located, and they confirmed they have no record of receiving this package from FedEx. USPS staff reviewed their delivery records with me and confirmed there was no documented receipt of this shipment. Samsung has not provided any verifiable proof of delivery, including delivery confirmation, proof of handoff, signature, or documentation showing where the package was delivered. This is not only about the cost of the item. I used Samsung credits, promotions, and a trade-in of my previous phone to purchase this product. I fulfilled my responsibility as a customer, but Samsung has failed to provide the product I paid for or a fair resolution. I have been patient and have made every effort to resolve this matter directly with Samsung. After more than a month without a resolution, I am requesting immediate assistance.