Awful experience, ticket destination not accurate
We booked a bus ride through bookaway. Our ticket said we would end up at a specific location, we ended up getting dropped off 55km away, an hour later than expected. Not only did we have to taxi to our actual destination, the bus had a bathroom that was completely unusable. The whole bus was filled with a sewage smell, all the passengers moved seats to get away from the smell, to no avail. After contacting the tour operator and was given the run around, they have advised they would not reimburse us for the taxi ride or our bus ticket. Would not use this service again as their staff are morons and have no interest in helping customers. 💩