The order never arrived
This is also for ubereats.com since the merger/acquisition: My order never arrived and was ditched in front of the restaurant with no attempt to contact me, but the site said that my order was completed. There wasn’t a way to contact a real person. There wasn’t a way to see what happened with my order. The site told me that I needed to use the app, but I couldn’t remember my password so I used the password reset which never arrived in the email address that I used to log into the website and make the original order. There were numerous UI bugs and error messages on the site. The merger of Postmates and Uber eats is a complete disaster. Their sites are utterly horrible and the entire operation appears to be AI driven with no actual humans involved except the drivers. When I finally was able to go through the chat tool enough times to get to a page where it showed me what happened, it said that the driver tried to contact me, which is false (no missed calls) and then took a photo of the food, which they sat down directly outside the restaurant, which means they never tried to contact me or come to my house. While I was able to request a refund and only offered to refund about 90% of my money in 3 to 10 business days which could be up to two weeks. The remaining portion was offered to me as a credit for my next order. As if. I plan on reporting them to the FTC (now run by Trump appointees including one of his lawyers to protect tech giants), the CFPB and the Attorney General and exposing this fraudulent activity and unacceptable service. Of course the CFPB could be dismantled by the richest man in the world, so we'll see how far I get with that. A class action law suit is not out of the question either. Uber is worth >$165 billion! Never ever use their services. DoorDash or literally anyone else for the win. Follow up: There were two separate charges for the order and the tip. I had to wait two days for refund, then another day to dispute the tip that was posted twice on my account. I don't care about the $10 tips so much as the fact that we've seen numerous posts about this which feels like fraud. Enticing/phishing users with huge discounts via coupons only to shaft customers with no immediate recourse. Just imagine how this will effect seniors, non-english speaking or handicapped people. With all the guard rails coming off, we must fight corporate greed and greedy billionaires/investors. I won't let it affect my personal level of joy and ecstasy, but I feel its my public duty to spread this knowledge and experience so that others may benefit from it. There may be bigger fish to fry, but this my small contribution.