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B. Barlow

美国

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Peloton (North America)

I had a subscription to the Peloton+ can't renew

I had a subscription to the Peloton + app for a year and let it lapse. As I am trying to renew my membership, I want to pay for annually, a little savings that way, and the website will not allow the change without talking to someone. The problem is no one I've talked to (3 people now, and several hours later) can resolve the website issue to allow me to subscribe annually. It is the most dysfunctional website ever. The app itself I like, the instructors are great, but initiating a membership change seems impossible. It doesn't seem to be a business/billing office to talk to, only call centers.

2025-12-17