ATAtomstack★★★★★
Still waiting since december for…
Still waiting since december for refurbished laser to be sorted.
Box arrived UN-refurbished (unless they employ the blind institute to pack them,) broken safety glass so light goes sideways, smashed internal USB & power sockets, smashed psu - they did however supply the previous customers USED tyraps....
Now Banggood have closed ticket as completed.... LIARS
Both Atomstack and Banggood seem happy to breach UK sales laws.
Do not expect trading standards to do anything since they only come out for publicity programs and helping companies like this to breach and get away with it.
Following the banggood reply to their review the email was sent - got one back saying you have to use the ticket we closed or a new one we can close again - ZERO ACTION STILL BLAMING ATOMSTACK FOR NOT SUPPLYING AND NOT DEALING WITH THE PROBLEM - be aware before buying!
2025-02-16
UKUk Banggood★★★★★
Bought in good faith refurbished laser…
Bought in good faith refurbished laser unit in december 2024, arrived quickly but was basically smashed and dangerous. Took Banggood 2 weeks to bother to contact back and were more interested in blame than fixing - broken internal USB / power / missing parts and broken safety glass a delivery issue? Told it would take up to 30 days for UK side to send UK located needed parts to UK.
30 days later they have closed the ticket and refuse to open it.
Still no delivery or attempt, they also seem happy to breach UK sales laws.
Even Atomstack are asking if it has been dealt with and NO!
Now we apparently have to start again..... guessing small claims may wake them up with damages.
Following the banggood reply to their review the email was sent - got one back saying you have to use the ticket we closed or a new one we can close again - ZERO ACTION STILL BLAMING ATOMSTACK FOR NOT SUPPLYING AND NOT DEALING WITH THE PROBLEM - be aware before buying!
2025-02-16
