No response from UnderFit
I placed an order with UnderFit on Feb 6, 2025. Within 30 minutes I cancelled the order. On Feb 7 I received an email saying my order was being processed. I responded that I had cancelled the order on Feb 6. I received no response from UnderFit. On Feb 10 I received an email with the subject " Your order has been delivered". I responded that I wanted to return it and that I had cancelled the order on Feb. 6. I received no response from UnderFit. On Feb 11 I went to the "CONTACT" page on the UnderFit website and left the following message: “I would like to return this order. I sent an email yesterday but have not received a response.” I received no response from UnderFit. On Feb. 12 I received an email with the subject "We'd love your feedback". It included the following: “If you happened to run into any issues with your order, don't hesitate to reach out to Leigh at underfit.com. We're here to help!” I responded on Feb. 13 in an email addressed to Leigh with a summary of everything listed above and copies of the email correspondence. As of today, I still have not received a response from UnderFit.