I will never use esky services again in…
I will never use esky services again in my life and I absolutely do not recommend them to others - a scam company. Three months ago I bought plane tickets for 2 people through esky. The tickets cost 400 euros, and during payment, without my consent, esky deducted another 80 euros plus "administrative" fees from my bank card. Immediately after such an illegal calculation of funds, I contacted esky and my bank, demanding to cancel the order, but esky delayed the answer until they sent me electronic plane tickets, as if they could no longer be canceled... Then I demanded that they return to me at least their illegally deducted "commissions" - "administrative fees". It took three months of desperate correspondence with esky, as if esky was looking into my complaint. In the end, it turned out that the airline I bought the tickets for canceled the route and refunded the money for the tickets. Then esky refunded me only for the tickets, but did not refund my overpaid "administration" fees, calling it "normal practice". My "normal practice" with decent intermediaries is 5-10 eur administration fees when buying plane tickets, but certainly not 80 eur. Is there anywhere else in the world such a predatory company that considers 30% as "normal practice". "commission" from plane ticket prices for their resale? Decide for yourself what such "services" are worth and the inability to resolve the refund issue within 3 months. Next day after sharing review in Trustpilot, esky answer: 'The refund amount does not cover the entire booking, only the cost of the ticket and related airport charges. The service fee and other products or services purchased together with the ticket are not refundable, following the accepted Website Regulations. The service fee applies to the use of our flight search engine and booking system, as well as all other options that are described in the above-mentioned Regulations. Please be advised that all charges were visible on the airline website while making booking.' - it were NOT VISIBLE while making booking!!! Shame on you!!!