Unfair Deduction of Earned Rewards – Beware!
have been a loyal Sugargoo customer for four years, but my recent experience has been extremely disappointing. Sugargoo ran a Spin-to-Win event where users could earn points and rewards. I participated fairly, accumulated 132,000 points and €80, and was even assured by customer service that my rewards were safe. However, they later retroactively changed the rules and took away my earnings without warning! Their excuse? They claim that using auto-clickers was "unfair," yet they never banned them in the original rules. They admitted their mistake in failing to include this rule from the start, but still refused to return even a portion of my rewards. Instead, they offered a 100 yuan shipping coupon, which is completely inadequate compensation. This kind of retroactive enforcement is unfair and unethical. If they can change the rules whenever they want and take back rewards, how can customers trust them? I have reached out multiple times to resolve this issue, but they refuse to acknowledge their unfair treatment. If you're considering using Sugargoo, beware! Your rewards, balance, or benefits can be taken away at any moment, even if you follow the rules at the time. I will be filing formal complaints and sharing my experience further to ensure others don’t fall into the same situation.