Items stolen from check in bag
I recently traveled on Singapore Airlines on business class from Bangalore, India to Newark, NJ, USA. I had checked in luggage which was broken into. When I received the bag at the destination, the zipper was completely broken and several items were missing from the bag.. I filed a complaint with Singapore Airlines Customer Service which was of no help. The customer service routinely denied the claim and said they are not liable for lost items from checked in bags.I I am trusting the airline to carry my bag, how can they just say they are not liable when the bags are in their possession> Once I check in the bag, they have full control of the bag until it reaches the destination and I recollect the bags. For them to routinely deny and say they are not liable is bad customer service and taking no responsibility whatsoever on their part. In my complaint, I even shared the list of items that were lost and the value of each item with corresponding recipes. They paid no attention to anything and just denied the claim and said they are not liable. This is not expected of an airline like Singapore Airline, that too when we are paying hefty prices for business class travel.