FUTARIO FAIL ON ORDER#FA36397
FUTARIO FAIL ON ORDER #FA36397 I ordered a cocktail dress for $92 bucks from the Futario website on May 17, 2025 in time for a party to be held on 31 May 2025 and received email confirmation of my order. I also downloaded the SHIP app, as recommended, to track order. The website AND the app both indicated that my order was being processed.... It's now July 2025 now. My order has been processing for the last 2 months...until last week. Last week, Futario sent me an email apologizing, stating that my item was not available AND that they didn't know when it would be back in stock. I immediately asked for a refund. Futario has only responded with auto-emails inviting me order something else, for 20% off -- as if I would send them money EVER again. Here's the (ridiculous) email trail: "On Tue, Jul 8, 2025, 23:50 | FUTARIO wrote: Dear Customer, Order#Fa36397 We sincerely apologize for the inconvenience caused by the unavailability of your purchased item. We recommend replacing the out-of-stock product with one of the available options previously shared. As a gesture of appreciation, we are pleased to offer you a discount （20%）on your next order upon confirmation of this replacement. Please let us know your decision or if you need any further assistance. Thank you for your patience and understanding. Warm regards, Tina Tue Jul 08 19:28:32 CST 2025 | I wrote: Please process my refund immediately. [my signature block] On Tue, Jul 8, 2025, 06:49 | FUTARIO wrote: [Futario Logo] Pre-sale Item Out of Stock Dear [Customer]: Thank you for choosing our pre-sale item Fashion Orange Halter Slim Fit Slit Maxi Dress! FUA0979E2YM_Orange||M||YU We regret to inform you that the item you pre-sale is currently out of stock and will not be restocked. We sincerely apologize for any inconvenience this may have caused. To provide you with better service and a more enjoyable shopping experience. We recommend that you choose other products as alternatives from the link below: [Order Login Link] Thank you for your understanding and support. If you need assistance, please refer to our FAQ section for answers or contact us at [link] for further help. Your sincerely, Futario © 2025 Futario. All rights reserved. If you have any questions, please contact us at: [link]."