A Clear Manufacturing Defect — Repeatedly Denied and Stonewalled
I originally left a positive review for Kanadoll based on the initial delivery experience. Unfortunately, a latent manufacturing defect has since revealed itself: the charging connector detached cleanly with zero solder, zero torn pads, zero bent pins and visible oxidation on both mating surfaces — conditions that are incompatible with a properly soldered joint. Despite providing clear physical evidence, Kanadoll repeatedly refused to request additional photos, pad close‑ups or any material that would allow a real technical review. Instead, they sent irrelevant photos and a generic assembly video that does not show soldering and does not relate to my device. They then demanded an “independent inspection report,” a burden‑shifting tactic no legitimate consumer‑protection system requires. Their responses were circular, evasive and clearly scripted. Every reply came from the same customer‑service address, making their claim of “management review” highly doubtful. The company has intentionally limited the evidence so they can deny responsibility, despite the defect being physically obvious. My original positive review no longer reflects my experience. This updated review documents the actual handling of the issue.