⭐☆☆☆☆ An Expensive Lesson in Customer Service
⭐☆☆☆☆ Without question, the worst customer service and treatment I have experienced from any company in over 30 years of doing business. Stay away. In our experience, no matter what the situation is, they will direct debit your account first and, if you're lucky, discuss it with you afterwards. Throughout this process, we were made to feel powerless and insignificant. Communication has been appalling. Responses are inconsistent, cryptic and often unsigned, leaving you with no idea who you are actually dealing with or who is accountable for the decisions being made. If you're currently using Shift4 and are considering moving to another provider because of their poor customer service, good luck. In our experience, you've only seen the beginning of how difficult things can become once a dispute arises or you decide to leave. Based on our experience, I would never recommend Shift4. If you choose to deal with them, keep detailed records of every conversation and every piece of equipment, think very carefully before authorising direct debits and monitor your account closely. We found the entire experience incredibly frustrating and would strongly encourage others to consider alternative providers.