great couch, bot-level customer service
I think I will love the couch, itself (just put it together), but there's definitely room for improvement on the customer service level. Despite multiple attempts, I was unable to find out the status of the deliveries, which got really confusing. I think UPS was the main problem, but that's only a guess because of the bot-style responses I got to my inquiries. It seemed like I was dealing with a real person at the beginning, but I was clearly passed along to a bot that repeated information I already had and didn't answer my unanswered questions. My requests for phone (or even) text contact were denied and I was left to wait and wonder. Not cool!