BEWARE: Make sure your credit card provider has your back
TL;DR -GCX/Raise won’t cancel fraudulent order made with expired credit card info even though the cards are in my account and haven’t been spent. My account was compromised through my phone and cards were purchased without authorization. Tried to email/chat with support for a few hours and got no reply so I reported the fraud to my credit card provider (Chase) and they cancelled the charge. I got control of my account/phone before the cards could be used or transferred to someone else so they’ve been in my account untouched for 3 months. Talked in chat to someone at GCX/Raise and was told there wasn’t enough evidence of fraud and I had to pay for the order. Tried to explain someone got my phone and used expired credit card info in my account to make the order and can’t they just cancel the order and take cards back? They say no and now I can’t even delete my account because it’s locked unless I pay for these cards I never bought and are sitting right there in my account. Hard to explain how frustrating and unbelievable stupid this is.