BUYER BEWARE
BUYER BEWARE! First-time customer here. I decided to place an order for Christmas and because their website's promise of "35 Day Free Returns, No Questions Asked, Hassle Free Shopping" gave me confidence to place an order. However, the pants and shirt didn't fit my son so I contacted customer service to request a return shipping label. Instead of providing the label, they asked why I was returning the items. I thought what about your "No Questions Asked" policy?! But okay, I explained my reason and requested the label again. They responded by offering a $65 credit toward new products—despite the three items I wanted to return totaling $145. I declined and repeated my request for a return label. Silence. After sending a fourth request with no response, I filed a dispute through PayPal. Suddenly, they sent an email offering a full refund without requiring me to return the items. When I agreed, they claimed they couldn't process the refund because of the active PayPal dispute and asked me to close it. This is a common scam tactic. Once you close a PayPal dispute, you cannot reopen it—leaving you completely unprotected if they decide not to issue the refund. The case closes, they keep your money, and it appears you're a satisfied customer. WILL NOT BUY FROM THEM AGAIN!