I used this company to ship an item…
I used this company to ship an item from China to Georgia, and the experience was a complete disaster. I clearly asked for DDP (door-to-door delivery with customs clearance) and was told it was possible. I provided all product details upfront, including photos, size, and weight. The agent (Susie) confirmed they could handle it and said she would calculate the shipping cost. After I sent the item to their warehouse, she suddenly claimed DDP wasn't available and said I would need to pay $70–$75 for express shipping because the product had a “logo” — something I disclosed from the beginning. This was a counterfeit diecast model, not an original brand, so the excuse made no sense. She never mentioned this charge beforehand. She also ignored WhatsApp calls, gave delayed responses, and changed the terms only after she had full control of the item. It felt like a bait-and-switch tactic. I have screenshots of all messages, and I’ve reported this to Alibaba. Do not trust this company. Their communication is shady, unprofessional, and manipulative.