Chuwi is Holding My Laptop for 6+ Months – No Response, No Replacement!
I sent my brand-new DOA (Dead on Arrival) laptop to Chuwi for repair in early August 2024 due to a faulty sound card from day one. Since then, I’ve experienced nothing but delays, silence, and unprofessionalism. Timeline of This Nightmare: - August 2024 – Sent laptop for service (DOA sound card). - November 2024 – Last email from Chuwi: "Still under repair." - February 2025 – Over 6 months later, still no laptop, no updates, and no response! At this point, I genuinely question if they plan to steal my laptop and never send it back. I’ve been more than patient, but Chuwi has shown zero accountability. Avoid Chuwi at all costs—this is the worst customer service I’ve ever experienced. They take your money, take your device, and then, as it seems, vanish.