Why couldn't I edit my order?
My experience was good, not great. This is the second time I've used DME and I've appreciated your service. On this second purchase, however, I made an oversight. I ordered 2 inner tubes late at night - put in all my info and everything went smoothly. But only minutes later I realized I needed a tool to help me get the tire off and on the rim. Your site had a small, light, plastic tool for around $6. Had I purchased that within the first order, I'm sure it would've been included within the same standard $10 shipping fee. Unfortunately there was no way to edit my first order to include this small plastic piece. This was literally minutes later and long before the order was even processed. (Again, this was after hours.) As such, if I were to buy this small plastic piece, it would've been another $10 - which is more than the piece itself. I refused to do that. Because it was after hours, there was no one to assist me. There was a place to write an email seeking assistance - I did write a note - however, no one responded, and the inner tubes were sent by themselves with no further notice. Again, the initial oversight was mine, but I would've thought there was a way to edit, or delete the order and start over before the order was even processed. I looked for this, but didn't see that option.