Customer service recovery skills 👍
It was my first time purchasing an item from grand-kitchen. Honestly it won’t be the last time because of the way Heidi handled the issue with my order. Here is a quick summary of what happened “I thought my package was taken too long to arrive delivery. Therefore, I decided to email grand-kitchen. Heidi quickly responded to my enquiry and provided me with the tracking number. I later learned that my package was returned to sender due to insufficient delivery address. Then I informed Heidi about it. Again She immediately took action and requested a replacement of my kitchen aid. You guys are lucky to have someone like Heidi. Her quick response and customer recovery skills is very impressive.