The customer support non-existant: RED FLAG
I have been a customer of IMCreator for six years, but recent experiences have highlighted significant issues with the company. I attempted to upgrade to the new Cosmos model, but the customer service has been disappointingly slow. Despite promises of replies within a few hours, I have received responses from the chat support only after 7-10 days. Moreover, after unsubscribing from their plan via their official website, I received no confirmation and continued to be charged for another year through BlueSnap, despite my cancellation. I have reached out multiple times through the official contact form, directly to their provided contact email to Marc Branton from IMCreator, and to BlueSnap's customer service, all without any reply. This absence of customer service response, especially when it involves billing issues, is a major red flag. Only after writing this negative review, my money was reimbursed. I am glad I got my money back, but is the service good after the experience I had - no.